Return & Refund Policy

Return and Refund Policy

At Sarukulasanchi, we strive to provide you with the freshest groceries and the best service. If you're not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy for more details.

1. Eligibility for Returns

• Perishable Items (e.g., Milk, Meat, Vegetables): Returns are accepted only if the product is delivered in a damaged or spoiled condition. Please inspect your order upon delivery and notify us immediately if there is an issue.
• Non-Perishable Items: Returns are accepted within [1 day] of delivery if the product is unopened, unused, and in its original packaging.

2. How to Initiate a Return

• Contact Customer Service: To initiate a return, please contact our customer support team within [24 hours] of receiving your order.
• Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for the return.
• Return Authorization: Once your return request is approved, our customer service team will provide you with a return authorization and instructions on how to return the item.

3. Return Pickup

• We will arrange a pickup for the returned item(s) at your convenience, depending on your location.
• Please ensure that the returned item(s) are securely packaged and ready for pickup at the scheduled time.

4. Refund Process

• Refund Method: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed through the original payment method.
• Processing Time: Refunds may take [3-5 business days] to reflect in your account, depending on your bank or payment provider.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is not in its original condition or is returned after the specified return period).

5. Exceptions

• Non-Returnable Items: Certain items, such as gift cards, promotional items, or items on clearance, are not eligible for returns or refunds.
• Sale Items: Only regular-priced items may be refunded. Sale items are non-refundable unless they arrive damaged or defective.

6. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a refund as per your preference.
• You may be required to provide photos of the damaged or defective item for our records.

7. Exchange Policy

• We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired product.

8. Cancellation Policy

• Orders can be canceled within [1 hour] of placing the order. Please contact customer service to cancel your order.
• If the order has already been dispatched, it cannot be canceled, but you may still be eligible for a return and refund.

9. Contact Us

If you have any questions about our return and refund policy, please contact us at [9866869155].