Shipping Policy

Shipping Policy

Welcome to Sarukulasanchi! We are committed to delivering fresh groceries to your doorstep efficiently and on time. Please review our shipping policy to understand how we handle orders, deliveries, and related concerns.

1. Delivery Areas

We currently deliver to [ELURU Under 12 Km radius]. If your address falls outside of these areas, please contact our customer support to check if we can make special arrangements.

2. Delivery Times

Same-Day Delivery: Orders placed before [9:00 AM] will be delivered on the same day.
Next-Day Delivery: Orders placed after [12:00 PM] will be delivered the following day.
Delivery Windows: You can choose your preferred delivery window during checkout:
- Morning: 7:00 AM - 10:00 AM
- Afternoon: 12:00 PM - 3:00 PM
- Evening: 5:00 PM - 8:00 PM

3. Delivery Fees

A standard delivery fee of [50] applies to all orders below [1000].
Free delivery for orders above [2000].

4. Order Tracking

Once your order is confirmed, you will receive a tracking number via email or SMS. You can use this number to track your delivery in real-time.

5. Freshness Guarantee

We guarantee the freshness of our products. If you receive any items that do not meet your expectations, please contact our customer service within 24 hours of delivery for a replacement or refund.

6. Missed Deliveries

If you are not available to receive the order at the scheduled time, our delivery person will attempt to contact you. If we are unable to deliver the order, it will be returned, and a re-delivery fee may apply.

7. Order Changes & Cancellations

You may modify or cancel your order up to [insert time, e.g., 1 hour] before the delivery window starts.
Please contact our customer support for any changes or cancellations.

8. Contact Us

For any questions or concerns regarding your delivery, please reach out to our customer service team at [9866869155].